Due to the nature of our products, we do not allow refunds or exchanges.
Please select your products carefully, and feel free to ask our customer service team for guidance or assistance with your selections.
When purchasing dried cannabis or products that you have not tried before, we suggest purchasing a small amount and/or size in the event that you do not like it.
Look, smell, taste, and potency of cannabis vary from person to person.
Cannabis is essentially fresh produce. We rotate our stock accordingly to ensure freshness. Similar to produce at the grocery store, fresh apples are much more appealing than the apples that have been sitting on the shelf for a week. Similarly, each 'batch' of cannabis received from our growers is going to vary slightly, despite the plants being of the same strain.
There are many factors which can affect the smell, taste, and appearance of cannabis which range from the time of year grown, the soils/fertilizers used, as well as growing technique. This is also similar to grocery store produce.
One Ambrosia apple may taste slightly different than another Ambrosia apple.
We feel this adds to the mystique of the cannabis plant. You can never smoke the same herb twice!
If you feel you've received a defective product and/or substandard dried cannabis, however, please have photo evidence and contact our customer support team; firstname.lastname@example.org