Orders are shipped via Canada Post - Customers may experience shipping delays due to important safety measures implemented by Canada Post for the safety of their employees and the public. These implemented measures mean it can take longer to process large parcel volumes. We've been in consistent communication with those at Canada Post regarding their delivery times and unfortunately they are not guaranteeing any delivery times due to COVID-19.
Orders are processed and shipped Monday-Friday from Vancouver Island, BC. Our team strives to complete all orders within 24-48 hours of payment being received but possibly longer during sales or after long weekends &/or holidays.
The Compassion Club strongly encourages all of our members to NOT contact Canada Post in regards to any inquiries about undelivered, lost, delayed or stolen packages as doing so may raise red flags for both parties due to the nature of our business. Instead, we kindly ask that you reach out to our customer care team and we will ensure that you are not left uncared for! As the sender of the packages, we will initiate any claims with Canada Post for undelivered, lost, delayed or stolen packages.